1. Introduction

This Refund Policy explains how CloudGenix reviews refund requests for hosting, domain, email, SSL, website migration, and related services.

By purchasing or using any CloudGenix service, you agree that refund eligibility depends on the type of service, its activation status, third-party costs, usage, and the reason for the refund request.

Refunds are not automatic and are reviewed case by case. Some services may be non-refundable once registered, renewed, activated, delivered, configured, or used.

2. General Refund Rules

CloudGenix may consider refund requests when the service has not yet been activated, delivered, registered, renewed, transferred, configured, or used.

Refund approval may depend on:

1. The type of service purchased.
2. Whether the service has already been activated or delivered.
3. Whether third-party fees have already been paid.
4. The time passed since the order date.
5. The reason for the refund request.
6. Any usage, abuse, violation, or cancellation history.

3. Hosting Services

Refund requests for shared hosting may be reviewed if submitted within a reasonable period after purchase and before significant usage, setup, or resource consumption.

Hosting services may become non-refundable if the account has been activated, used, migrated, configured, suspended for policy violation, or consumed server resources.

Renewal payments are generally non-refundable once the renewed service period has started or the renewal has been processed.

4. Domain Services

Domain registrations, renewals, transfers, and related domain services are generally non-refundable once submitted, registered, renewed, transferred, or processed.

This is because domain transactions are processed through registrars and registries, and the related fees are usually final once completed.

CloudGenix is not responsible for refunding domain orders caused by spelling mistakes, wrong extensions, incorrect registrant details, late cancellation requests, or change of mind after registration.

5. Email Hosting

Email hosting services may be non-refundable once mailboxes, DNS records, mail routing, or email configurations have been created or activated.

Refunds may not be available for email issues caused by incorrect DNS settings made outside CloudGenix, third-party mail delivery restrictions, spam reputation problems, user configuration errors, or misuse of the service.

6. SSL Certificates

SSL certificates and SSL-related services may be non-refundable once issued, installed, configured, validated, or processed by the certificate provider.

Refund eligibility may depend on the SSL provider’s rules, validation status, certificate type, and whether the certificate has already been issued.

7. Website Migration & Technical Services

Website migration, DNS setup, email setup, SSL installation, troubleshooting, and other technical services may be non-refundable once work has started or has been completed.

If a migration or technical task cannot be completed due to missing access, incompatible systems, corrupted files, third-party restrictions, or issues with the previous provider, CloudGenix may still charge for the time and effort spent reviewing or attempting the task.

8. Non-Refundable Cases

Refunds will generally not be provided in the following cases:

1. Domain registration, transfer, or renewal after processing.
2. SSL certificate issuance or activation.
3. Service renewal after the renewal date or invoice processing.
4. Account suspension or termination due to policy violation.
5. Abuse, spam, malware, phishing, or prohibited usage.
6. Incorrect order details entered by the client.
7. Failure to use the service after activation.
8. Website issues caused by third-party plugins, themes, scripts, or external providers.
9. Cancellation requests submitted after the service has been delivered or used.

9. Third-Party Fees

Some CloudGenix services depend on third-party providers, including domain registrars, SSL providers, payment gateways, server infrastructure providers, control panels, or software vendors.

Any non-refundable third-party fees, gateway charges, processing fees, registrar fees, or provider costs may be deducted from any approved refund.

10. Cancellation Requests

Cancelling a service stops future use or renewal where applicable, but it does not automatically create a refund entitlement.

Clients are responsible for cancelling services before renewal dates if they do not want the service to continue. Late cancellation requests may not qualify for a refund.

11. Account Credit

In some cases, CloudGenix may offer account credit instead of a direct refund. Account credit may be used for future CloudGenix services, renewals, upgrades, or eligible purchases.

Account credit is offered at CloudGenix’s discretion and may not be transferable, withdrawable, or exchangeable for cash unless otherwise required by applicable law.

12. Refund Processing Time

Approved refunds may take time to process depending on the payment method, payment gateway, bank, or financial provider.

CloudGenix is not responsible for delays caused by banks, payment processors, card issuers, or third-party financial systems.

13. Chargebacks & Payment Disputes

If you have a billing issue, please contact CloudGenix through the support ticket system before opening a payment dispute or chargeback.

Unjustified chargebacks may result in service suspension, account restrictions, termination, recovery of related fees, or refusal of future services.

14. How to Request a Refund

To request a refund review, please submit a support ticket and include your invoice number, service name, order date, and reason for the refund request.

Refund requests can be submitted through the official CloudGenix support system:

Open Support Ticket

15. Changes to This Refund Policy

CloudGenix may update this Refund Policy from time to time to reflect service changes, provider rules, operational updates, or legal requirements.

Any updates may be posted on this page with a revised effective date. Continued use of CloudGenix services after updates means that you accept the updated Refund Policy.

This Refund Policy is provided as a general website policy template for CloudGenix and should be reviewed by a qualified legal professional before final publication.